Post by Admin on Apr 3, 2018 3:25:20 GMT
So Team!!!
Mytrie: Here is a challenge I am having with Electricity in Brampton. I have 2 customers both have had to register for Xoom twice. Xoom sent an email congratulating them on being a customer. After some time they should up in my back office as Rejected and the customer should call Xoom. When the customer called Xoom they told him there was nothing wrong with the account. One account has since been purged and the other is still snowing as Rejected.
How do I solve this issue???
Ovi: At the time an IBO successfully enrolled a customer to sign up for Xoom energy, the IBO should suggest to the customer to email at customercare@xoomenergy.com a copy of the most recent bill for electricity and a copy of the driver license as a proof of address and identity.This email should be sent right after the customer successfully completed the online signup for Xoom electric, making a reference to the confirmation number received at online signup. This rejection issue seems to be a utility problem (Aelectra) so also suggest the customer to fill out the online enrollment with EXACTLY same information shown on the utility bill (same punctuation, spaces in the postal code, abbreviations, etcetera)
Mytrie: Here is a challenge I am having with Electricity in Brampton. I have 2 customers both have had to register for Xoom twice. Xoom sent an email congratulating them on being a customer. After some time they should up in my back office as Rejected and the customer should call Xoom. When the customer called Xoom they told him there was nothing wrong with the account. One account has since been purged and the other is still snowing as Rejected.
How do I solve this issue???
Ovi: At the time an IBO successfully enrolled a customer to sign up for Xoom energy, the IBO should suggest to the customer to email at customercare@xoomenergy.com a copy of the most recent bill for electricity and a copy of the driver license as a proof of address and identity.This email should be sent right after the customer successfully completed the online signup for Xoom electric, making a reference to the confirmation number received at online signup. This rejection issue seems to be a utility problem (Aelectra) so also suggest the customer to fill out the online enrollment with EXACTLY same information shown on the utility bill (same punctuation, spaces in the postal code, abbreviations, etcetera)